For the quickest help: include the game title, device model, Android or iOS version, app version, what you expected to happen, what actually happened, and a screenshot where possible.
Player help
Need help with a game?
Help with purchases, restoring access, devices, progress, bugs and privacy requests.
Games covered
Support is available for Boom Tomato Games titles including Station Sabotage, Zoo Zoodles, Twitcher Trails, The Rumour Mill, Sheep Wrangling, Brass Band Tutor and our other published games.
Purchases not unlocking
- Confirm the device is signed into the store account that made the purchase.
- Open the game and use Restore Purchases, where shown.
- Restart the game and check the internet connection.
- Email support with the game title and store receipt or order reference. Do not send full card details.
Refunds
Apple and Google process payments and refund requests. Use the purchase-history or refund tools for the store where the purchase was made. We can help identify the product but cannot directly reverse an App Store or Google Play payment.
Lost progress
Many games save progress locally. Removing the app, clearing storage, changing device, or using a different store account may remove local progress unless the game specifically offers cloud saving.
Privacy and deletion
Read the Privacy Policy or use the Data Deletion and Privacy Choices page to request removal of support information held by Boom Tomato Games.
Contact
Email: boomtomatogames@gmail.com
We aim to respond within five working days. Complex store or device issues may take longer.